Looking for answers to frequently asked questions about our vehicle hire services in East Sussex?

Then look no further! This section of our site contains answers to the questions we are asked most often. If you cannot find the answers to the questions you are looking for please contact us and our friendly team will be happy to help.



For any discount to apply the incident must be reported at the time of the incident and before you leave the scene of the incident, should you ring after you have left the scene no discount will be applied.

Should the vehicle be hit whilst parked and no third party details obtained then there would not be a discount


Reporting number: 0333 2079654

They will take full details and give advice


Images should also be taken at the scene of any vehicles or property that are involved, these should then be supplied to us or emailed to accidents@choicevehiclerentals.com


Insurance excess

By following the procedure as listed your payable excess will be reduced by 50%




General Terms

  • The hirer undertakes to return the vehicle and all its accessories in the same condition, fair wear and tear accepted, to the place and on or before the time and date specified overleaf.
  • During the rental period, the hirer shall keep the vehicle with all its accessories and fittings thereon, in his or the named drivers’ possession, free from any legal process or lien, and adequately protected and secured.

Late Returns

  • Any vehicle returned outside of the lessor’s opening hours (8.30am to 5.30pm Monday to Saturday) (we are closed on Public and Bank Holidays) remains the responsibility of the hirer until the next opening time.
  • If the vehicle is due to be returned to an address other than the lessor’s, then the vehicle remains the responsibility of the hirer until the vehicle has been collected by the lessor. In addition, if the vehicle is not available for collection by the due date and time, then the vehicle must be returned to the lessor’s office and a charge for the excess time may be made.

Unauthorised Use of Vehicles

The hirer and any driver shall ensure that the vehicle will not be used:

  • (a) For hire or reward, or for racing, pacemaking, rallying, speed testing, driving tuition or similar purpose, or for the propelling or towing of any vehicle, trailer or other object.
  • (b) For any illegal or immoral purpose or in contravention of any legislation affecting the vehicle, its use, or construction.
  • (c) By any person who:-
  • (i) Has not been approved by the lessor in writing as a driver.
  • (ii) Is under the influence of drink or drugs.
  • (iii) Has given any fictitious information whatsoever.
  • (iv) Has been convicted, or reported for consideration of a conviction, of any motoring offence, the details of which have not been disclosed in writing to the lessor at the commencement of the hire.
  •  (d) Outside England, Wales or Scotland, without the prior written consent of the lessor.

Responsibilities and Obligations of Hirer / Driver

The hirer and any driver shall:

  • (a) Ensure compliance with the terms, conditions and limitations of the insurance policy, which shall be deemed to be included in this agreement as if the same were set out herein. A copy of the insurance policy is available for viewing from our Head Office.
  • (b) Inform the lessor immediately, upon becoming aware, of any loss or damage to, or fault developing in the vehicle.
  • (c) In the event of continental hire ensure that adequate breakdown cover is obtained for the vehicle. This must include repatriating the vehicle in the event of serious breakdown or accident.
  • (d) Ensure adequate goods in transit insurance is taken out and maintained for the period of hire. This must include cover for water ingression on all vehicles. Any claim for damage caused to goods, must be made via this policy.
  • (e) At the request of the lessor, permit to be done in his own name, all acts and things that may reasonably be required by the lessor, for the purpose of repairing the vehicle or enforcing any rights or remedies, or of obtaining relief from other parties in respect of any loss of or damage to or in connection with the vehicle or its accessories.
  • (f) Be liable for any costs reasonably incurred:
  • (i) By any breach of this agreement by the hirer or any driver.
  • (ii) Which are not covered by the insurance policy or other contract of insurance on the vehicle.
  • (g) Obtain and maintain any necessary operator’s licence.
  • (h) At the request of the lessor, where there are serious grounds for immediate termination of the contract, return the vehicle immediately to the lessor’s address.

Restrictions on Hirer / Driver

The hirer and any driver shall not:

  • (a) Without the prior consent of the lessor, incur any liability for repairs to the vehicle in excess of £10.00, excluding repairs carried out by our breakdown supplier out of office hours, in which case any worn parts must be retained and an official invoice must be produced for any refund.
  • (b) Be the servant or agent of the lessor for any purpose.
  • (c) Leave any property whatsoever in the vehicle upon its return to the lessor. Anything left in the vehicle, accidentally or otherwise, shall be disposed of regardless of its value. The hirer will be liable for the disposal costs.
  • (d) Make any claim for any fuel left in the vehicle, the hirer agrees that any fuel left in the hired vehicle becomes the sole property of the lessor.

Charges, Costs and Interest on Monies Due

The hirer agrees to pay on demand:

  • (a) Rental charges until the vehicle and keys have been returned to the lessor.
  • (b) The cost of replacing all the locks on the vehicle and/or the cost of reprogramming new keys where required, if the keys are lost or stolen.
  • (c) The excess amount in respect of each incident or accident involving the hire vehicle, its windscreen, its accessories or fittings thereon or damage to any third-party property.
  • (d) The cost of repairing or replacing any punctured or damaged tyres and wheels.
  • (e) All costs associated with the use of incorrect fuel in the hire vehicle, or any costs incurred as a result of running the hired vehicle out of fuel.
  • (f) The cost of repairing any roof or underbody damage to any vehicle, the cost of any damage to a Luton or Box type vans caused by an impact above the driver’s cab.
  • (g) Interest on any monies that become due under this agreement at the rate of 8 per cent above the Bank of England’s base rate at the time of hire, if the outstanding amounts are not settled within seven days of the invoice date.
  • (h) The charge of £50.00 for any cheque or credit card payment that is returned unpaid per occurrence + interest of 8 per cent above the Bank of England’s base rate at the time of hire, if the outstanding amounts are not settled within seven days of the invoice date.
  • (i) An amount equivalent to 75% of the daily hire charge per day for any vehicle that is unfit for hire after an accident or loss where the hirer has refused to take CDW or when the terms of CDW have been broken. The charge will be levied until the vehicle has been repaired or until the lessor has paid in full.
  • (j) The cost of repatriating any vehicle that has been used outside of Great Britain. It is a further condition that in the event of a vehicle being used outside of Great Britain that a return travel ticket is purchased. In the event of a breakdown or accident, the ticket must be left with the vehicle.
  • (k) An administration fee of £50.00 for non-payment of any congestion charge, parking charge, ULEZ or penalty charge notice. This will apply to each individual notice.
  • (l) The full cost of any penalty charge or congestion charge where liability is not transferred for any reason.
  • (m) An administration charge of £100.00 to cover costs associated with unauthorized drivers, plus any further costs incurred by the lessor.  If an unauthorized driver is seen to be driving the vehicle at any time, they may be reported to the police immediately. In any event any unauthorized driver will not be covered under our insurance.
  • (n) A valeting charge if the vehicle is returned in an unreasonably dirty condition.
  • (o) A minimum charge of £150 per day for the duration of the hire agreement should the vehicle be used for multidrop deliveries without written permission, in any event the hire would be cancelled and no refunds made.

Vehicle Breakdown and Recovery

In the event of a breakdown or fault with the vehicle during office hours, please contact us, outside of office hours please contact our breakdown service directly for assistance.

Should you be outside of the UK please contact your breakdown assistance supplier, as per your continental breakdown cover.

  • (a) It is a condition of this contract that the hirer or driver notifies the lessor immediately upon becoming aware of any fault developing with the vehicle or becoming unroadworthy for any reason.
  • (b) If in the event of the vehicle becoming unroadworthy for a period of 4 hours or more and the lessor is unable or unwilling to supply a similar vehicle, then there shall be credited to the customer such portion of any hire charges paid by him as represents the unexpired portion of the hire period. This is subject to notification in accordance with section (a) above. However in the event of the damage being caused by the hirer or any driver then any refund shall be subject to the discretion of the lessor.

Collision Damage Waiver (CDW) and Insurance (INS)

CDW and Insurance is not valid unless prepaid and will not in any event be valid if the terms of this agreement are broken.

(a) In the event of an accident or incident involving the hired vehicle, regardless of there being any damage, the hirer and any driver shall

  • (i) Notify the lessor or their accident support line immediately.
  • (ii) Ensure that the lessor has a fully completed accident report form within 7 days of any incident, accident or loss.
  • (iii) In the event of any accident (however minor) take full particulars of all other parties involved including full name, address, telephone number, vehicle registration and the name and address of any witnesses, including photographic evidence if possible.
  • (iv) Notify the police of any accident or loss immediately.
  • (v) Not admit any liability or blame.
  • (vi) Pay all appropriate excesses in full within 7 days or at the end of the hire period, whichever is sooner.
  • (vii) Keep a copy of all documents including names and addresses of third parties and witnesses in relation to any incident or accident.
  • (viii) Settle any third party claims or repay to the lessor or their insurance company any payments that are made to third parties when the lessor has not been informed of any incident or accident as above or the applicable excess has not been paid.

(b) Exclusions to CDW

  • (i) Damage to the hirers or drivers own property or property in which the hirer or driver has an interest.
  • (ii) Damage caused whilst the vehicle is being driven or used off of public roads. Damage to the underbody or Roof of the vehicle.
  • (iii) Wilful or reckless damage by the hirer, driver, passenger or their associate.
  • (iv) Damage caused whilst the driver is under the influence of alcohol or drugs.
  • (v) For any damage or loss to the hire vehicle as a result of the vehicle being taken with the keys, by any persons not stated on the hire agreement.

Additional Terms

The lessor shall not be liable for any indirect or consequential losses whatsoever. The lessor’s liability for any direct losses under this agreement shall be limited to the amount of hire charges.

In the case of this agreement being extended the total period of hire must not exceed 3 months, and all extensions must be in writing.

Should the person signing this agreement not be the hirer, he or she warrants that they are authorised to sign for the hirer and by doing so is jointly and severally liable with the hirer under this agreement.

The hirer may be liable to have their names added to a list of bad risk hirers if any term or condition is breached. Subject to the applicable data protection legislation, such information may be shared with other vehicle hire companies.

Disputes arising out of, or in connection with this contract must be notified promptly to the Registered Office in writing. All invoice and booking numbers must be quoted. Proof of posting will not be accepted as proof of receipt. Dispute resolution details are provided upon request.

Copies of driving licenses and ID that are presented to the lessor by the hirer or any driver will be retained by the lessor for such a period as they may deem necessary. Any CCTV images will be retained by the lessor for such a period as they see fit. Any vehicle tracking data will be held for a minimum of 12 months and may be supplied to authorities if requested. All data is held in accordance with our data protection registration.

Any variation to these conditions shall have no effect unless accepted in writing by us.

Any waiver/variation of a term or condition of this contract accepted by the lessor, shall not invalidate or effect any other term or condition. All terms and conditions not waived shall remain enforceable.

This contract is made on these terms and conditions which are governed by English Law and both parties shall submit to the jurisdiction of English courts at all times.

Registered office: 3 Faraday Close, Eastbourne, East Sussex, BN22 9BH. Registration number: 3601350, VAT Number: 702 7931 44

Version: V1.4

Anyone needing to be put on our insurance needs to bring with them of their driving licence , 2 forms of identification which can be utility bills dated within the last 3 month, passport or bank card any TWO of these will be fine. Please see the driving licence section of our web site for further details: http://www.choicevehiclerentals.com/view-my-licence/what-you-need-to-hire

There are no cancellation fees with us, provided the reservation is cancelled prior to the start of the booking, please give as much notice as you can.

If you made a payment on your booking we will refund it fully provided we are notified prior to the booking start time. Web bookings may be cancelled by email or calling the office.

If you paid your deposit on a card your deposit was pre-authorised, it will show as a pending transaction for around a week then it voids itself off.  You won't see it as a refund as it was never fully charged.  Some banks like Metro, Monzo, and Stirling bank take longer to clear the funds back to their customers.  If your transaction is still pending after a week you will need to contact your bank and ask them how much longer they will be holding it for as it has already been released from us.

We do not have these funds in our Bank account at any time.

Due to the high number of Penalties that were being issued to our customers we have now registered all of our vehicles for the Dartford Crossing.

From the 1st March 2019 all crossings will be paid for by ourselves and re charged to the hirer.

The rates for crossings including admin fees are currently:

£3.50 for cars and up to 9 seat vehicles.

£4.00 for vans and vehicles with 10 or more seats.

This is for each crossing.

The penalties that were in place previously resulted in a charge of £70.00 from dart charge plus up to £50.00 admin from ourselves. This has removed these charges.

All vehicles travlling into central london may be subject to the Congestion Charge and a ULEZ charge.

The ULEZ operates at all times. 

Vehicles are maked in the our fleet section of the web site, those groups marked *ULEZ* are compliant and not subject to charge, they are still subject to Congestion charging.

Those not marked as such may be subject to ULEZ charges and should be checked

Full details on the area and times can be found below.


You can check the vehicle you have and make payement for Congestion/ULEZ via the link below.


Please see your rental agreement for details of any mileage charges that may apply. Mileage charges may vary depending on vehicle groups.

As a general rule most vehicles have 250 miles per day for 1-3 days, ie 2 days has 500 Miles.

4 days and over generally have 150 miles per day, this is still almost 55000 miles per year. 

In order to hire a Minibus from us you will need to have a D1 category on your driving licence.

Without a D1 you do not hold a licence to drive our 15 or 17 seaters, they are all over 3.5 tons in weight.

If you are unclear on this at all then please give the office a call.


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