Then look no further! This section of our site contains answers to the questions we are asked most often. If you cannot find the answers to the questions you are looking for please contact us and our friendly team will be happy to help.
ALL ACCIDENTS MUST BE REPORTED
For any discount to apply the incident must be reported at the time of the incident and before you leave the scene of the incident, should you ring after you have left the scene no discount will be applied.
Should the vehicle be hit whilst parked and no third party details obtained then there would not be a discount
Reporting number: 0333 2079654
They will take full details and give advice
Images should also be taken at the scene of any vehicles or property that are involved, these should then be supplied to us or emailed to firstname.lastname@example.org
By following the procedure as listed your payable excess will be reduced by 50%
EXCESS MUST BE PAID IN FULL ON RETURN OF THE HIRE VEHICLE OR WITHIN SEVEN DAYS OF THE ACCIDENT FOR THE DISCOUNT TO APPLY
Unauthorised Use of Vehicles
The hirer and any driver shall ensure that the vehicle will not be used:
Responsibilities and Obligations of Hirer / Driver
The hirer and any driver shall:
Restrictions on Hirer / Driver
The hirer and any driver shall not:
Charges, Costs and Interest on Monies Due
The hirer agrees to pay on demand:
Vehicle Breakdown and Recovery
In the event of a breakdown or fault with the vehicle during office hours, please contact us, outside of office hours please contact our breakdown service directly for assistance.
Should you be outside of the UK please contact your breakdown assistance supplier, as per your continental breakdown cover.
Collision Damage Waiver (CDW) and Insurance (INS)
CDW and Insurance is not valid unless prepaid and will not in any event be valid if the terms of this agreement are broken.
(a) In the event of an accident or incident involving the hired vehicle, regardless of there being any damage, the hirer and any driver shall
(b) Exclusions to CDW
The lessor shall not be liable for any indirect or consequential losses whatsoever. The lessor’s liability for any direct losses under this agreement shall be limited to the amount of hire charges.
In the case of this agreement being extended the total period of hire must not exceed 3 months, and all extensions must be in writing.
Should the person signing this agreement not be the hirer, he or she warrants that they are authorised to sign for the hirer and by doing so is jointly and severally liable with the hirer under this agreement.
The hirer may be liable to have their names added to a list of bad risk hirers if any term or condition is breached. Subject to the applicable data protection legislation, such information may be shared with other vehicle hire companies.
Disputes arising out of, or in connection with this contract must be notified promptly to the Registered Office in writing. All invoice and booking numbers must be quoted. Proof of posting will not be accepted as proof of receipt. Dispute resolution details are provided upon request.
Copies of driving licenses and ID that are presented to the lessor by the hirer or any driver will be retained by the lessor for such a period as they may deem necessary. Any CCTV images will be retained by the lessor for such a period as they see fit. Any vehicle tracking data will be held for a minimum of 12 months and may be supplied to authorities if requested. All data is held in accordance with our data protection registration.
Any variation to these conditions shall have no effect unless accepted in writing by us.
Any waiver/variation of a term or condition of this contract accepted by the lessor, shall not invalidate or effect any other term or condition. All terms and conditions not waived shall remain enforceable.
This contract is made on these terms and conditions which are governed by English Law and both parties shall submit to the jurisdiction of English courts at all times.
Registered office: 3 Faraday Close, Eastbourne, East Sussex, BN22 9BH. Registration number: 3601350, VAT Number: 702 7931 44
Anyone needing to be put on our insurance needs to bring with them of their driving licence , 2 forms of identification which can be utility bills dated within the last 3 month, passport or bank card any TWO of these will be fine. Please see the driving licence section of our web site for further details: http://www.choicevehiclerentals.com/view-my-licence/what-you-need-to-hire
There are no cancellation fees with us, provided the reservation is cancelled prior to the start of the booking, please give as much notice as you can.
If you made a payment on your booking we will refund it fully provided we are notified prior to the booking start time. Web bookings may be cancelled by email or calling the office.
If you paid your deposit on a card your deposit was pre-authorised, it will show as a pending transaction for around a week then it voids itself off. You won't see it as a refund as it was never fully charged. Some banks like Metro, Monzo, and Stirling bank take longer to clear the funds back to their customers. If your transaction is still pending after a week you will need to contact your bank and ask them how much longer they will be holding it for as it has already been released from us.
We do not have these funds in our Bank account at any time.
Due to the high number of Penalties that were being issued to our customers we have now registered all of our vehicles for the Dartford Crossing.
From the 1st March 2019 all crossings will be paid for by ourselves and re charged to the hirer.
The rates for crossings including admin fees are currently:
£3.50 for cars and up to 9 seat vehicles.
£4.00 for vans and vehicles with 10 or more seats.
This is for each crossing.
The penalties that were in place previously resulted in a charge of £70.00 from dart charge plus up to £50.00 admin from ourselves. This has removed these charges.
All vehicles travlling into central london may be subject to the Congestion Charge and a ULEZ charge.
You should remember that the Congestion charge does not appy between18:00-07:00 on weekdays or on weekends, public holidays or any days between Christmas Day and New Year's Day.
The ULEZ operates at all times.
Vehicles are maked in the our fleet section of the web site, those groups marked *ULEZ* are compliant and not subject to charge, they are still subject to Congestion charging.
Those not marked as such may be subject to ULEZ charges and should be checked
Full details on the area and times can be found below.
You can check the vehicle you hav and make payement for Congestion/ULEZ via the link below.
Please see your rental agreement for details of any mileage charges that may apply. Mileage charges may vary depending on vehicle groups.
As a general rule most vehicles have 250 miles per day for 1-3 days, ie 2 days has 500 Miles.
4 days and over generally have 150 miles per day, this is still almost 55000 miles per year.
In order to hire a Minibus from us you will need to have a D1 category on your driving licence.
Without a D1 you do not hold a licence to drive our 15 or 17 seaters, they are all over 3.5 tons in weight.
If you are unclear on this at all then please give the office a call.